1. Where do you ship from?
We ship all orders from our trusted suppliers and fulfillment partners based in the UK and Europe.
2. How long does delivery take?
UK orders typically arrive within 7–14 business days. International shipping times may vary depending on location.
3. Do you offer free shipping?
Yes! We offer free shipping on all UK orders above £60.
4. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking link to follow your delivery in real time.
5. What is your return policy?
We accept returns within 14 days of delivery, as long as the items are unused and in their original packaging.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for a secure and seamless checkout.
7. Are your accessories hypoallergenic?
Most of our pieces are made with nickel-free and hypoallergenic materials—perfect for sensitive skin.
8. Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 2 hours of purchase, we’ll do our best to accommodate any changes.
9. How can I contact customer service?
You can reach us via our Contact Us page or by emailing info@sparklesway.co.uk. We aim to reply within 24 hours.
10. How can I track my order?
To track your order, please visit our 'Tracking' page
