FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

How much does shipping cost?
Shipping is completely FREE worldwide — no minimum order required.

How long does delivery take?
Orders are delivered within 4–9 business days to the UK and worldwide. You will receive a tracking number once your order is dispatched.

Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking link so you can follow your order every step of the way.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

How do I start a return?
Simply email us at info@sparklesway.co.uk with your order number and reason for return, and our team will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and more. All payments are processed securely.

Is my payment information safe?
Absolutely. Our checkout is fully secured with SSL encryption. We never store your card details.

📦 Orders

Can I change or cancel my order?
If you need to make changes, please contact us at info@sparklesway.co.uk as soon as possible. We process orders quickly, so we cannot guarantee changes after the order is confirmed.

I received the wrong item — what do I do?
We are so sorry! Please email us at info@sparklesway.co.uk with a photo of the item received and your order number. We will resolve it immediately.

📩 Contact Us

How can I reach customer support?
You can reach us anytime at info@sparklesway.co.uk. We aim to respond to all enquiries within 24 hours.